Do I need to water my Plant?

No! When we build our terrariums we balance the moisture levels, and water it just the right amount. When the temperature changes, the water in the soil will evaporate and get caught under the lid of the terrarium creating condensation. Through the day this condensation will drop back down into the soil – creating a closed cycle, recycling the same water over and over.

Really? Never?!

Okay – you got us. You should check that your terrarium is forming condensation every day. If you see that it is not doing this for a few days it may need a couple of sprays (a very small amount) of water.  Having said this – most of our terrariums do just fine for months on end with no water.

What happens if I take the lid off?

If you want to take the lid of just for a peek inside, that is totally fine! Just replace it when you’re done. We recommend with our larger terrariums that you remove the lid once a week, if you remember, for about 10 minutes – but it’s really no drama if you forget!

Do Plants need sunlight? 

Yes. All our terrariums are made with living plant-life, so they do need natural light through the day. 50% - 80% ambient light is best, or a couple of hours of direct sunlight – and not much the rest of the day. Terrariums don’t like blaring sun, or no natural light at all. Sunlight is the most important part of your job in keeping your terrarium happy!

Will the plants get too big for my terrarium? 

Plants adapt to their environment, and almost all the plants we use are grown especially for terrariums. In this way, they are all very slow growing. If you do notice that the plant has begun to push against the glass walls of your terrarium, use a pair of scissors to trim off this part.

Can I leave my Plant alone when I go on holiday?

Our Tiny, Standard and Oasis plants should be totally fine on their own for up to a couple of months! Even our spherical range may do okay, if left in the right sunlight over the time. Get in touch if you want to know how your Plant would do independently.

What is in my Plant by Packwood? 

The layers in your Plant from the bottom up are: pebbles (for drainage), dry sphagnum moss (for water retention), horticultural charcoal (to filter and clean water and suppress odors), soil. Atop the soil we place pebbles and riverstones for ornamentation, and sometimes forest moss. The Plants used in your terrarium depend on what you have chosen!

Is my Plant by Packwood unique? 

Yes! Apart from the fact that every plant grows differently – so yours will never quite be like another – when Bayden builds each terrarium the design is slightly different even in our smaller Standard Plants or Oasis Plants. Look at the terrain of the soil, the pebble, river stone and moss placement, the way the plants have been placed in the landscape… All of this is unique to your terrarium!

What if my Plant dies?

We certainly hope this doesn’t happen! If you notice within the first month of bringing your Plant home that it looks a bit unhappy get in touch right away with photos. We should be able to figure out the root of the problem and fix it for you. If you get in touch after this one month “settling” period, we may charge you for replacement plants and time in order to fix your terrarium up for you. But we can always save your Plant in some way if something has gone wrong! 

The moss in my terrarium has turned yellow - what is happening?

Sometimes during the cooler months of the year when your terrarium isn't receiving as much sunlight the moss can yellow a little - just as plants change with the seasons in nature. You may find that as the weather warms up, the moss will turn green again - a lovely welcome into Spring! However, if you are worried about your moss we offer a re-mossing service. Just send us through an e-mail with a picture of your terrarium.

I've discovered mould in my terrarium! What do I do?

Don't panic! As long as you've noticed this early, your Plant is probably going to be okay! First of all, your Plant may not be getting enough sunlight - this is the most common reason for terrariums developing mould. Consider moving it to a brighter area. You can treat the mould by removing it with a cotton bud dipped in a solution of 1 part white vinegar to 4 parts water, and then leaving the lid off for a day allowing the affected area to dry out fully. Before replacing the lid, spray some water into the terrarium (one or two mists should do the trick). 

I've discovered BUGS in my terrarium! What do I do?

If you've found tiny flies in your terrarium your soil may have contained some secret gnats when we assembled it. Congratulations! You win the prize! But in all seriousness, these little critters are pretty harmless to your terrarium, you may find that they will just die out naturally. If you'd like to speed the process up you can treat your Plant with Pyrethrum, a natural insecticide available from most nurseries. Just a spray or two should do the trick!

How do I care for my Air Plant?

Air Plants don't need soil to survive and are super easy-care. However, you must remember that they are living plants and need both sunlight and water. We recommend completely submerging your air plant in cool tap water once a week, it will drink through it's leaves, and allowing it to dry in the sun afterwards. Remember - air plants don't like being too chilly, so don't give it a bath in the evening!